Frequently Asked Questions About Our Terms
Your withdrawal request will be held in pending status. You'll see a notification in your account dashboard asking you to complete verification—upload your ID photo, confirm your date of birth, and add a payment method. Once verified, we release your withdrawal within 24 hours. Players in Medan and across Indonesia typically finish verification in under 10 minutes.
No. Your deposit account must match the name on your pandaslot888 account exactly. During verification, we cross-check your name against your payment method. Mismatches trigger a manual review, and we may freeze the account until you provide a legal explanation or correct the account holder name.
Open a support ticket with your transaction ID (visible in your account history) and the amount you deposited. Our team traces the payment through your bank or wallet, checks our ledger, and either credits your account or confirms the deposit never arrived. We aim to resolve this within 48 hours and notify you by email with full details.
Betting limits depend on the game and your account status. Live table games have house minimums and maximums per hand; slots have per-spin limits. Your account dashboard shows these caps for each game type. Higher-tier accounts may unlock increased limits after you've completed verification and played for 30 days.
You can close your account anytime through Settings > Account. Any remaining balance stays in your account for 90 days—you can request a withdrawal to your linked payment method anytime during this window. After 90 days, unclaimed balances are forfeited per our terms.
Each live table has side rules printed on the table interface—busting rules, payout odds, side-bet eligibility. Our terms cover the platform's role: we host the stream, process your bets instantly, and credit or debit your account in real time. The game studio (Pragmatic Play, Evolution, etc.) sets the actual game rules, which are always available in the table menu.
If your connection drops, the game pauses and your bet is held. Reconnect within 10 minutes and the round resumes. If the server crashes, all active bets are rolled back and your balance returns to pre-bet status—you'll see a credit notification in your account. We keep detailed logs of every outage so disputes are resolved with a clear record.
